COVID one-stop “concierge service” launched to help Hamilton businesses

For Immediate Release
February 18, 2021
COVID one-stop “concierge service” launched to help Hamilton businesses

HAMILTON, ON –Today, the City of Hamilton, in partnership with the Flamborough, Hamilton and Stoney Creek Chambers of Commerce, is pleased to announce the launch of the Hamilton COVID Concierge for Business.
The Hamilton COVID Concierge for Business is a one-stop online resource centre and phone line dedicated to supporting Hamilton businesses with their COVID-19 business questions and concerns. Local businesses can access the new COVID Concierge for Business phone line at 905-521-3989 or by visiting

Quick Facts

  • The Hamilton COVID Concierge for Business provides real-time information about:
    • Federal or Provincial grants, subsidies or employment supports.
    • Small Business operational matters along with municipal financial incentive programs.
    • Municipal licensing or COVID related by-laws, as well as Provincial COVID Regulations applicable to businesses.
    • Hamilton Public Health COVID-19 guidelines for business.
  • The phone line is available Monday to Friday from 8:30 a.m. to 4:30 p.m.

This program is a recommendation from the Mayor’s Task Force on Economic Recovery and will be in place until the end of the pandemic.
Additional Resources
Mayor’s Task Force on Economic Recovery
Mayor’s Task Force on Economic Recovery Committee

“One of the main needs of our business community is to receive and understand the latest information and requirements in order to stay in operation. The COVID Concierge service will provide up-to-date information and resources, the option to speak to a live representative and includes our three Chamber partners. Working together, I am confident the Concierge will be a trusted and reliable source of assistance for Hamilton’s business community so we can thrive once again and together achieve even more success.”
– Mayor Fred Eisenberger

“The Stoney Creek Chamber was proud to chair a team on the Mayors Task Force to contribute viable ideas to support area businesses with their survival. Especially during these trying times, we are continuing our commitment to help our business community mitigate obstacles and achieve economic recovery. The one-stop COVID Concierge website and phone line provides exactly the type of critical and up to date information that businesses need today to help navigate the many supports that are available to them.”
– Patti Hall, Executive Director, Stoney Creek Chamber of Commerce